Privacy & Security
Privacy & Cookies: How we keep your data safe and secure.
Protecting Your Privacy
At GOTCHA we’re committed to protecting your privacy. If you have any questions about how we do this, then email us at info@gotchabrand.com.
How we use your information
We typically use your personal data in order to fulfil an order you place with us, monitor website activity and for marketing purposes.
In order to provide our services to you, we will share your data with the following types of companies who we have a relationship with:
• Companies who enable us to get your order to you, such as warehouses, delivery companies and payment service providers.
• Professional service providers who help us to run our business, such as website hosts and marketing agencies.
• Law enforcement, fraud prevention agencies and any relevant regulator where there is a legal duty for us to do so.
They will only process your personal information on our instructions, where there is a business need to do so and are subject to a duty of confidentiality.
We may give third parties anonymised information at an aggregated level, but no individual customer could be identified by this.
We will not sell any of your personal data to any third parties.
Marketing messages
Under data protection law, it is considered a legitimate business interest for us to use our customers’ details for direct marketing.
We will therefore send you marketing messages by post to keep you updated with our latest collections and promotions.
We will also send you marketing messages by email, but only if you have given us your permission to do so.
If you would prefer to stop receiving marketing messages from us then you can do this at any time by either:
• Clicking on the ‘unsubscribe’ link at the bottom of the email or
• By emailing info@gotchabrand.com
Once you’ve done this you will stop receiving marketing messages from GOTCHA, but please be aware that, as catalogues are printed in advance, it can take up to six weeks for you to unsubscribe.
For emails, your request may take a few days to process on our system. You will continue to receive service communications from us, for example order confirmation emails.
If you follow GOTCHA on Social Media, such as being a follower of the Saltrock Facebook group, please note all posts and personal data shared there is also subject to this policy.
Keeping your information
Security of your data
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted.
When you proceed to make your purchase and your browser connects to the secure section of the Saltrock website, your browser window frame will show a padlock icon to indicate that you are entering a secure area.
We will never ask you to confirm or supply any account or credit card details via email or text message. If you receive such a request, please do not respond and notify us immediately at info@gotchabrand.com.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data,
we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
All our third party service providers are also required to take appropriate security measures to protect your personal information in line with our policies.
How long we keep your data
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data,
the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data
and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your rights
You have the right to access any data we hold about you, and we will deal with any subject access request.
Please contact our Customer Service at info@gotchabrand.com.
You have the right to ask us to stop processing your data. Please contact us at info@gotcha.com if you want us to erase, stop or amend any part of our processing and, as far as possible considering our legal obligations, we will do so.
You have the right of portability over your data (i.e. you can ask us to pass the information we hold on you to a third party in machine readable format). Let us know if you want us to do this by contacting us using the contact details below.
If you have any complaints, you can contact us (using the details below) and we’ll do everything we can to resolve the issue.
If you feel your complaint has not been dealt with satisfactorily, the supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO) which you can contact on
0303 123 1113 or via their website at ico.org.uk.
Changes to this privacy statement
This statement does not form part of any contract to provide services. We may update this statement at any time.
How to contact us
You can contact our privacy team by emailing info@gotchabrand.com.
COOKIE POLICY
"1. WHAT ARE COOKIES?
A ""cookie"" is a piece of information, like a tag, that some websites create on your PC/mobile phone which identifies your PC/mobile phone whenever you visit that website.
In order to provide you with the best possible online experience, GOTCHA may create cookies when you visit www.eu.gotcha.com, whether this is on your mobile or your PC.
Cookies help us to arrange content to match your preferred interests. They’re also used by most major websites.
You may also find that some third-party sites use cookies – sites such as YouTube – when you view an embedded video, or Social Networks such as Facebook and Twitter. "
"2. WHAT ARE COOKIES USED FOR?
Suppliers for GOTCHA, who assist in the serving and targeting of advertisements, promotions and other marketing messages,
may also use cookies to collect anonymous data such as how many people have viewed a particular page each day, this information can also be used to limit the amount an existing Saltrock customer’s served advertising. It’s important to note that cookies don’t harm your computer and don’t store personal information about you, such as credit card details, rather they store encrypted information which can access this information, helping to improve your GOTCHA experience.
In order to help you, cookies may be used to:
- Limit the frequency with which you will see particular advertisements or announcements from GOTCHA on our website;
- Identify your defaults where you have customised your profile;
- Keep track of how many times you do specific things;
- Track where you have come from if you were referred to our website;
- Provide you with self-help information;
- Make our offers more relevant to you by taking into account your response to previous, similar offers;
- Remarket Saltrock ads to you as you browse the internet;
- Help us understand how our advertising impressions correlate with visits to webpages on www.eu.gotcha.com so we can improve our marketing strategies. "
"3. FIRST PARTY COOKIES
These are cookies that are set by this website directly.
We use Persistent Basket Cookie to remember what you have put into your shopping basket over an extended period of time. This Cookie only stores basic data about your basket strictly for use by our website. The cookie has an expiration of 12 months.
We use a session cookie to remember your log in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken."
"4. THIRD PARTY COOKIES
Heat Mapping & Session Recording:
Heat Mapping services are used to display the areas of a page where Users most frequently move the mouse or click.
This shows where the points of interest are. These services make it possible to monitor and analyse web traffic and keep track of User behaviour.
Some of these services may record sessions and make them available for later visual playback.
Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service.
We use Facebook Cookies for a number of reasons; they allow us to offer you a better user experience by personalising your journey on our website and across your devices;
Using the Facebook cookie lets us know who is interacting with our ads, website and apps of our advertisers, so we can be more thoughtful about where we show our adverts, and to whom;
The use of the Facebook cookie can also provide us with insights into people who are interested in GOTCHA's services, and help us to improve our offering and marketing.
Google Analytics.
Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content.
As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen,
for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to ""remember"" what a user has done on previous pages/interactions with the website.
Advertising Cookies:
These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing,
ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.
These cookies may also allow us to display relevant advertisements on other websites that you visit on the internet.
In addition to the cookies described within this policy, this website may store content in your browser cache to improve your user experience by reducing loading times and data consumption.
For this purpose, elements of advertising on these pages, such as images, will be downloaded into your browser cache at an appropriate time.
If you want to find out more about web workers in general and how to manage them you can do so here.
You can manage web caching technology through your browser settings.
The user’s consent and revocation of consent:
Setting cookies for marketing purposes is subject to the user’s consent, which will have to be obtained before the cookies are set on the user’s device.
In addition, the web browser or device often allows the user to change the settings for the use of cookies.
More information on how to adjust the settings can be found in the browser of device reference information, and on aboutcookies.org."
"5. HOW DO I MANAGE COOKIES?
You can accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline them if you wish.
Each browser is different, so check the 'Help' menu of your browser (or your mobile phone's manual) to learn how to change your cookie preferences.
You can also decline the use of certain third-party advertising by visiting this site please note we’re not responsible for the content contained on this site.
If you decline cookies, some aspects of the Saltrock site may not work on your PC/mobile phone and you may not be able to access areas you want on the website.
For this reason we recommend that you accept cookies.
Finally, please note that advertisers and other third parties (such as YouTube, Facebook and Twitter) may use their own cookies when you click on their advertisement or link to their site, on or from our website. These third parties are responsible for setting their own cookie and privacy policies.
If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org."