Ordering & Payment
ORDERING
• When placing an order, you agree that all details you provide to www.gotchabrand.com for the purpose of purchasing goods are accurate and complete in all respects.
• Your contract for purchases made through www.eu.gotcha.com is with GOTCHA and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.
• All orders are subject to product availability and acceptance by GOTCHA.
• The price and availability of goods are subject to change without notice.
• Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer unless otherwise stated.
All offers are subject to availability and may be withdrawn at any time without notice. Any offer of free delivery is limited to a standard delivery service, to UK mainland only.
• By placing an order via this website, you are making an offer to GOTCHA to purchase the goods detailed in your order upon the terms described, at which point your payment will be pre-authorised.
• You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product/s ordered.
• No charge will be applied to credit/debit cards or Paypal accounts until the point of despatch; therefore no contract for the sale of any product will exist between you and GOTCHA until we accept your order by despatching your order.
• Where a Gift Card has been used as payment, the balance will be debited at the point of order placement.
• If any product from your order is unavailable, we will contact you by email, then attempt to fulfil your order from store and confirm details of any cancellation made where fulfilment has not been possible.
• It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will have their details passed onto the Police.
• You must be at least 18 years of age to purchase Alcohol products from this website. By purchasing you represent and warrant that you are at least 18 years of age. Proof of age will be required at the point of delivery.
Gotcha reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
• You fail to make payment to us when due.
• You breach any of our terms and conditions.
• If requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you or your identity.
• We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.gotchabrand.com
ORDER CONFIRMATION
You will receive an email to confirm that we have received your order.
If you have a problem processing your payment online or are not certain if your payment was successful please contact the Customer Service.
OUT OF STOCK PRODUCT AND PRE-ORDERS
It is not possible to place an order for an out of stock product or pre-order new lines.
You can however express your interest in an item that is not available by using the inform me button on the product page.
You will then receive an email as soon as the item becomes available in your chosen size and colour.
AMENDING OR CANCELLING AN ORDER
If you have any concerns about an order you’ve already placed please contact the Customer Service.
REFUSAL AND CANCELLATION OF ORDERS
We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, errors in product or pricing information,
problems identified by our credit and fraud avoidance department, security concerns, or inappropriate customer conduct.
If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (via the original payment method only or via a voucher) in the amount of the charge.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
PAYMENT METHODS
All card payments are validated and authorized prior to the completion of your order. We are not liable for non-delivery of your goods if your payment is not authorized.
We accept card payments from all major Credit and Debit cards. Transactions will be in GBP (pounds sterling).
We also accept the following payment methods: Stripe, Paypal, Klarna & Amazon Checkout